Refund, Return & Replacement Policy

CHOCOWELL is committed to delivering premium-quality products. Due to the consumable and perishable nature of our products, we maintain a strict no-return policy to ensure product safety, hygiene, and quality standards.

No Return Policy

All sales are final. Once delivered, products cannot be returned for reasons including but not limited to:

• Change of mind
• Personal taste preference
• Ordering by mistake
• Delayed consumption
• Refusal to accept delivery after dispatch

Refunds & Replacements

Refunds or replacements will only be considered in the following cases:

• Damaged product received
• Incorrect product delivered
• Missing items in the order
• Verified manufacturing defect

Claim Requirements

To qualify for a refund or replacement, customers must:

• Contact us within 24 hours of delivery
• Provide order number and contact details
• Submit clear photographs of the issue
• Provide a complete unboxing video showing the package being opened

Claims submitted without an unboxing video may be rejected.

Investigation

CHOCOWELL reserves the right to review and investigate all claims before approving a refund or replacement. Additional evidence may be requested if required.

Refund Processing

For approved claims:

• Prepaid orders will be refunded to the original payment method.
• COD orders will be refunded through bank transfer or UPI.

Refunds may take 7–10 business days after approval.

Replacement Policy

Where applicable, CHOCOWELL may provide a replacement instead of a refund. The decision to issue a refund or replacement shall remain solely at the discretion of CHOCOWELL.

Order Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

Delivery Delays

Refunds will not be issued for delays caused by courier partners, weather conditions, public holidays, natural disasters, incorrect shipping information, or circumstances beyond our control.

Fraudulent Claims

CHOCOWELL reserves the right to reject claims that are false, misleading, unsupported, abusive, or fraudulent. Repeated fraudulent claims may result in account suspension and refusal of future service.

Limitation of Liability

The maximum liability of CHOCOWELL and SUBLIWORLD shall not exceed the amount paid for the specific order.

Jurisdiction

This policy shall be governed by the laws of India. Any dispute arising from purchases made through CHOCOWELL shall be subject exclusively to the jurisdiction of the courts of Delhi, India.

Brand: CHOCOWELL
Company: SUBLIWORLD
Website: https://www.chocowell.in

Last Updated: June 2026

Terms & Conditions

Refund FAQs

How do I get a refund?

Contact us within 14 days with your order details.

What items qualify?

Only unopened and unused products are eligible for refunds.

How long does refund take?

Refunds are processed within 7 business days after we receive your returned item.

Please keep your receipt for proof of purchase.

Do I pay return shipping?

Can I exchange items?

Exchanges are handled like refunds; contact us first.

Contact Us

Have questions about refunds? Reach out and we'll help you promptly.